Technical Support

Internet troubles are a thing of the past, our support team is here to guide you through every situation. You can set up your computer to connect to TekSavvy and send and receive your email by using the Internet Connection Wizard (ICW) on your PC, or the Internet Setup Assistant (ISA) on your Macintosh.

Have any concerns or questions?  Please e-mail our support team at support@teksavvy.com

Click here to download your local Canadian Dial-up Numbers.
(requires Acrobat Reader)

  Click here for help with identifying the version of Windows you have.
  Click here to learn how to block unwanted e-mail in Outlook Express.
  Click here to learn how to add multiple users in Outlook Express.
  Click here to learn how to setup Usenet (news groups) in Outlook Express

Modems
Configure your SpeedTouch Modem in Routed Mode
Configure your SpeedTouch Modem in Bridge Mode

Windows 7
In windows 7, when you try to connect using your PPPoE connections, you may be faced with the following error:
Error 651: The Modem (or other connecting device) has reported an error.
These connections would work just fine with Windows XP or Windows Vista PCs.
Again, you are not alone, this seems to be a known bug in Windows 7 that is being worked at. However, you can workaround this problem.

The RAS PPPoE driver file “raspppoe.sys” found under c:\windows\system32\drivers folder seems to be the root cause of the problem. Fortunately, we can workaround the problem simply by renaming the original raspppoe.sys file to something like “raspppoe_orig.sys” copying a working file from a Windows Vista system. If you do not have access to a Windows Vista system. click here to download raspppoe.sys file (unzip).

To replace raspppoe.sys you will need to take ownership of the file, by clicking Start, typing “cmd” into the run/search box, and pressing ctrl + shift + enter. A black command prompt window should open. Type the following commands:
takeown /f c:\windows\system32\drivers\raspppoe.sys
That will give you ownership of the file, but you still have no rights to delete it. Now you can run the cacls command to give yourself full control rights to the file:
echo %USERNAME%
teksavvy

This will display your username on the following line, in this case “teksavvy”. Substitute “teksavvy” for your username below:
cacls c:\windows\system32\drivers\raspppoe.sys /G teksavvy:F
Now you should be able to replace the file and reboot.

Operating System Solutions
  Vista (Dial-up)
  Vista (DSL)
  Windows XP (Dial-up)
  Windows XP (DSL)
  Windows 2000 (Dial-up)
  Windows 2000 (DSL)
  Windows ME (Dial-up)
  Windows ME (DSL)
  Windows 98 (Dial-up)
  Windows 98 (DSL)
  Linux and Variants
  FreeBSD and BSD variants

E-Mail Solutions
Windows Mail
  Outlook Express
  Internet Mail
  Outlook 2007
  Outlook 2002
  Outlook 97/98
  ThunderBird
  IncrediMail
  Eudora


Here is the basic information to setup your email address. For example if your email address was myemail@teksavvy.com, you would use the following information: Server Information
Incoming mail server (POP3): mail.teksavvy.com
Outgoing mail server (SMTP): smtp.teksavvy.com
Logon Information
User Name: myemail
Password: The password that you gave us. No additional authentication required. 

FAQ's
Q: DSL Availability & Troubleshooting
Q: I think my DSL line is too slow!
Q: Filters?
Q: Noise Margin?
Q: Fastpath and Interleaving
Q: Upstream Signal to Noise Ratio
Q: How do I find the synch rates and line stats for an Alcatel SpeedTouch Home?
Q: Detailed home run installation instructions by Splitpair
Q: How do I check line stats, synch rates & speeds at NID - Residential Housing 

Additional Information
SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio) Relative strength of the DSL signal to Noise ratio: 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem: maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues