TekSavvy is monitoring the Ukraine situation carefully. Learn More
TekSavvy is monitoring the Ukraine situation carefully. Learn More
Package Features & Benefits | TekTalk Basic | TekTalk Premium | TekTalk Unlimited |
---|---|---|---|
Port Your Phone Number | |||
Local Calling | |||
North America Long Distance | $0.029/minute | 100 minutes included | |
Caller ID | |||
Basic 911 | |||
Call Forwarding | |||
Call Rejection | |||
Do Not Disturb | |||
Three-Way Calling | |||
Call Transfer | |||
SimRing | |||
Advanced Voicemail | |||
Caller ID Block | |||
Visual Call Waiting | |||
TekTalk Portal | |||
Package Price Please note: Provincial 911 fees and taxes may apply. | $995month |
$1495month |
$2295month |
Country | Country Code | Standard Rate (Per Minute) | Mobile Rate (Per Minute) |
---|---|---|---|
Please select Country | |||
Afghanistan | 93 | $0.287 | $0.152 |
Albania | 355 | $0.060 | $0.090 |
Algeria | 213 | $0.087 | $0.140 |
American Samoa | 1684 | $0.054 | $0.054 |
Andorra | 376 | $0.042 | $0.207 |
Angola | 244 | $0.061 | $0.111 |
Anguilla | 1264 | $0.180 | $0.244 |
Antarctica | 672 | $1.525 | $1.525 |
Antigua and Barbuda | 1268 | $0.160 | $0.160 |
Argentina | 54 | $0.008 | $0.100 |
Armenia | 374 | $0.090 | $0.130 |
Aruba | 297 | $0.127 | $0.150 |
Ascension Island | 247 | $0.750 | $0.750 |
Australia | 61 | $0.014 | $0.037 |
Austria | 43 | $0.016 | $0.024 |
Azerbaijan | 994 | $0.150 | $0.150 |
Bahamas | 1242 | $0.050 | $0.060 |
Bahrain | 973 | $0.090 | $0.093 |
Bangladesh | 880 | $0.029 | $0.030 |
Barbados | 1246 | $0.109 | $0.123 |
Belarus | 375 | $0.300 | $0.300 |
Belgium | 32 | $0.021 | $0.026 |
Belize | 501 | $0.280 | $0.280 |
Benin | 229 | $0.230 | $0.230 |
Bermuda | 1441 | $0.045 | $0.039 |
Bhutan | 975 | $0.070 | $0.081 |
Bolivia | 591 | $0.100 | $0.120 |
Bosnia and Herzegovina | 387 | $0.165 | $0.200 |
Botswana | 267 | $0.080 | $0.105 |
Brazil | 55 | $0.008 | $0.035 |
British Virgin Islands | 1284 | $0.150 | $0.150 |
Brunei Darussalam | 673 | $0.033 | $0.042 |
Bulgaria | 359 | $0.008 | $0.021 |
Burkina Faso | 226 | $0.220 | $0.220 |
Burundi | 257 | $0.150 | $0.150 |
Cambodia | 855 | $0.077 | $0.077 |
Cameroon | 237 | $0.235 | $0.256 |
Cape Verde | 238 | $0.273 | $0.350 |
Cayman Islands | 1345 | $0.079 | $0.150 |
Central African Republic | 236 | $0.400 | $0.400 |
Chad | 235 | $0.190 | $0.190 |
Chile | 56 | $0.014 | $0.032 |
China | 86 | $0.008 | $0.008 |
Christmas Island | 61 | $0.015 | $0.015 |
Cocos Islands | 61 | $0.015 | $0.015 |
Colombia | 57 | $0.026 | $0.017 |
Comoros | 269 | $0.361 | $0.450 |
Congo | 242 | $0.200 | $0.200 |
Cook Islands | 682 | $0.900 | $0.900 |
Costa Rica | 506 | $0.027 | $0.075 |
Cote Divoire | 225 | $0.240 | $0.240 |
Croatia | 385 | $0.049 | $0.050 |
Cuba | 53 | $0.920 | $0.920 |
Cyprus | 357 | $0.006 | $0.023 |
Czech Republic | 420 | $0.022 | $0.040 |
Democratic Republic of Congo | 243 | $0.316 | $0.350 |
Denmark | 45 | $0.007 | $0.015 |
Diego Garcia | 246 | $1.120 | $1.120 |
Djibouti | 253 | $0.450 | $0.450 |
Dominica | 1767 | $0.109 | $0.160 |
Dominican Republic | 1809, 1829, 1849 | $0.069 | $0.069 |
East Timor | 670 | $0.550 | $0.550 |
Ecuador | 593 | $0.150 | $0.150 |
Egypt | 20 | $0.103 | $0.120 |
El Salvador | 503 | $0.147 | $0.170 |
Equatorial Guinea | 240 | $0.280 | $0.280 |
Eritrea | 291 | $0.316 | $0.312 |
Estonia | 372 | $0.025 | $0.040 |
Ethiopia | 251 | $0.180 | $0.175 |
Falkland Islands | 500 | $0.650 | $0.650 |
Faroe Islands | 298 | $0.069 | $0.184 |
Fiji | 679 | $0.218 | $0.220 |
Finland | 358 | $0.032 | $0.030 |
France | 33 | $0.007 | $0.035 |
French Guiana | 594 | $0.014 | $0.036 |
French Polynesia | 689 | $0.300 | $0.300 |
Gabon | 241 | $0.180 | $0.180 |
Gambia | 220 | $0.450 | $0.450 |
Georgia | 995 | $0.100 | $0.100 |
Germany | 49 | $0.007 | $0.030 |
Ghana | 233 | $0.120 | $0.120 |
Gibraltar | 350 | $0.050 | $0.120 |
Greece | 30 | $0.013 | $0.030 |
Greenland | 299 | $0.520 | $0.520 |
Grenada | 1473 | $0.150 | $0.150 |
Guadeloupe | 590 | $0.020 | $0.078 |
Guam | 1671 | $0.023 | $0.023 |
Guatemala | 502 | $0.103 | $0.150 |
Guinea | 224 | $0.250 | $0.250 |
Guinea-Bissau | 245 | $0.550 | $0.597 |
Guyana | 592 | $0.320 | $0.282 |
Haiti | 509 | $0.220 | $0.270 |
Honduras | 504 | $0.150 | $0.150 |
Hong Kong | 852 | $0.018 | $0.023 |
Hungary | 36 | $0.005 | $0.030 |
Iceland | 354 | $0.013 | $0.029 |
India | 91 | $0.023 | $0.022 |
Indonesia | 62 | $0.037 | $0.051 |
Inmarsat Satellite - 870 | 870 | $0.750 | $0.750 |
Inmarsat Satellite - 871 | 871 | $0.750 | $0.750 |
Inmarsat Satellite - 872 | 872 | $0.750 | $0.750 |
Inmarsat Satellite - 874 | 874 | $0.750 | $0.750 |
Iran | 98 | $0.096 | $0.180 |
Iraq | 964 | $0.080 | $0.180 |
Ireland | 353 | $0.007 | $0.032 |
Israel | 972 | $0.005 | $0.015 |
Italy | 39 | $0.005 | $0.028 |
Jamaica | 1876 | $0.100 | $0.100 |
Japan | 81 | $0.022 | $0.054 |
Jordan | 962 | $0.060 | $0.060 |
Kazakhstan | 7 | $0.007 | $0.040 |
Kenya | 254 | $0.070 | $0.070 |
Kiribati | 686 | $0.750 | $0.750 |
Kuwait | 965 | $0.066 | $0.063 |
Kyrgyzstan | 996 | $0.146 | $0.170 |
Laos | 856 | $0.075 | $0.075 |
Latvia | 371 | $0.015 | $0.027 |
Lebanon | 961 | $0.115 | $0.140 |
Lesotho | 266 | $0.214 | $0.267 |
Liberia | 231 | $0.330 | $0.260 |
Libya | 218 | $0.230 | $0.230 |
Liechtenstein | 423 | $0.090 | $0.196 |
Lithuania | 370 | $0.080 | $0.033 |
Luxembourg | 352 | $0.015 | $0.029 |
Macau | 853 | $0.070 | $0.070 |
Macedonia | 389 | $0.080 | $0.080 |
Madagascar | 261 | $0.400 | $0.350 |
Malawi | 265 | $0.180 | $0.220 |
Malaysia | 60 | $0.016 | $0.023 |
Maldives | 960 | $0.300 | $0.300 |
Mali | 223 | $0.285 | $0.330 |
Malta | 356 | $0.005 | $0.018 |
Mariana Islands | 1670 | $0.036 | $0.036 |
Marshall Islands | 692 | $0.321 | $0.321 |
Martinique | 596 | $0.013 | $0.034 |
Mauritania | 222 | $0.250 | $0.250 |
Mauritius | 230 | $0.200 | $0.200 |
Mayotte Island | 262 | $0.100 | $0.100 |
Mexico | 52 | $0.003 | $0.012 |
Micronesia | 691 | $0.250 | $0.250 |
Moldova | 373 | $0.150 | $0.150 |
Monaco | 377 | $0.050 | $0.280 |
Mongolia | 976 | $0.026 | $0.026 |
Montenegro | 382 | $0.200 | $0.200 |
Montserrat | 1664 | $0.200 | $0.200 |
Morocco | 212 | $0.054 | $0.150 |
Mozambique | 258 | $0.081 | $0.150 |
Myanmar | 95 | $0.130 | $0.136 |
Namibia | 264 | $0.052 | $0.094 |
Nauru | 674 | $1.339 | $1.269 |
Nepal | 977 | $0.147 | $0.146 |
Netherlands | 31 | $0.008 | $0.035 |
Netherlands Antilles | 599 | $0.105 | $0.140 |
New Caledonia | 687 | $0.225 | $0.225 |
New Zealand | 64 | $0.013 | $0.052 |
Nicaragua | 505 | $0.181 | $0.200 |
Niger | 227 | $0.160 | $0.160 |
Nigeria | 234 | $0.038 | $0.027 |
Niue | 683 | $2.18 | $2.18 |
Norfolk Island | 672 | $1.411 | $1.714 |
North Korea | 850 | $0.700 | $0.700 |
Norway | 47 | $0.007 | $0.015 |
Oman | 968 | $0.156 | $0.250 |
Pakistan | 92 | $0.026 | $0.036 |
Palau | 680 | $0.290 | $0.290 |
Palestine | 970 | $0.216 | $0.258 |
Panama | 507 | $0.024 | $0.050 |
Papua New Guinea | 675 | $0.580 | $0.580 |
Paraguay | 595 | $0.041 | $0.028 |
Peru | 51 | $0.009 | $0.038 |
Philippines | 63 | $0.129 | $0.150 |
Poland | 48 | $0.013 | $0.028 |
Portugal | 351 | $0.005 | $0.031 |
Puerto Rico | 1 | $0.010 | $0.010 |
Qatar | 974 | $0.237 | $0.241 |
Reunion Island | 262 | $0.100 | $0.092 |
Romania | 40 | $0.007 | $0.023 |
Russia | 7 | $0.022 | $0.069 |
Rwanda | 250 | $0.150 | $0.150 |
Saint Kitts and Nevis | 1869 | $0.200 | $0.200 |
Saint Lucia | 1758 | $0.131 | $0.200 |
Saint Vincent and the Grenadines | 1784 | $0.150 | $0.200 |
Samoa | 685 | $0.350 | $0.350 |
San Marino | 378 | $0.060 | $0.060 |
Sao Tome and Principe | 239 | $0.961 | $0.961 |
Saudi Arabia | 966 | $0.117 | $0.140 |
Senegal | 221 | $0.200 | $0.200 |
Serbia | 381 | $0.090 | $0.100 |
Seychelles | 248 | $0.150 | $0.150 |
Sierra Leone | 232 | $0.450 | $0.450 |
Singapore | 65 | $0.008 | $0.008 |
Sint Maarten | 1721 | $0.171 | $0.171 |
Slovakia | 421 | $0.008 | $0.050 |
Slovenia | 386 | $0.013 | $0.046 |
Solomon Islands | 677 | $1.350 | $1.350 |
Somalia | 252 | $0.483 | $0.498 |
South Africa | 27 | $0.020 | $0.026 |
South Korea | 82 | $0.014 | $0.024 |
South Sudan | 211 | $0.63 | $0.63 |
Spain | 34 | $0.005 | $0.023 |
Sri Lanka | 94 | $0.140 | $0.120 |
St Helena | 290 | $0.750 | $0.750 |
St Pierre and Miquelon | 508 | $0.300 | $0.300 |
Sudan | 249 | $0.181 | $0.152 |
Suriname | 597 | $0.250 | $0.250 |
Swaziland | 268 | $0.050 | $0.150 |
Sweden | 46 | $0.003 | $0.015 |
Switzerland | 41 | $0.015 | $0.040 |
Syria | 963 | $0.086 | $0.125 |
Taiwan | 886 | $0.017 | $0.100 |
Tajikistan | 992 | $0.135 | $0.135 |
Tanzania | 255 | $0.190 | $0.190 |
Thailand | 66 | $0.008 | $0.009 |
Togo | 228 | $0.397 | $0.345 |
Tokelau | 690 | $0.850 | $0.850 |
Tonga | 676 | $0.440 | $0.440 |
Trinidad and Tobago | 1868 | $0.084 | $0.090 |
Tunisia | 216 | $0.250 | $0.250 |
Turkey | 90 | $0.034 | $0.108 |
Turkmenistan | 993 | $0.147 | $0.147 |
Turks and Caicos Islands | 1649 | $0.160 | $0.160 |
Tuvalu | 688 | $1.000 | $1.000 |
Uganda | 256 | $0.150 | $0.150 |
Ukraine | 380 | $0.130 | $0.140 |
United Arab Emirates | 971 | $0.212 | $0.216 |
United Kingdom | 44 | $0.008 | $0.046 |
Uruguay | 598 | $0.057 | $0.090 |
US Virgin Islands | 1340 | $0.021 | $0.021 |
Uzbekistan | 998 | $0.060 | $0.083 |
Vanuatu | 678 | $0.800 | $0.800 |
Venezuela | 58 | $0.020 | $0.038 |
Vietnam | 84 | $0.058 | $0.068 |
Wallis and Futuna Islands | 681 | $0.800 | $0.800 |
Yemen | 967 | $0.202 | $0.203 |
Zambia | 260 | $0.100 | $0.100 |
Zimbabwe | 263 | $0.110 | $0.110 |
Universal Network-Level Call Blocking will block any incoming calls where the caller ID does not conform to established numbering plans, like the North American Numbering Plan (NANP).
The criteria for universal network-level call blocking are as follows:
In 2018, the Canadian Radio-television and Telecommunications Commission (CRTC) mandated that all voice telecommunications service providers implement universal network-level call blocking by December 19, 2019. Universal network-level call blocking is a solution intended to reduce the number of unwanted illegitimate calls that Canadians receive, and works by blocking blatantly illegitimate calls from reaching millions of Canadians.
This should not have any negative impact on your current services with us. Your phone service will continue to work as expected. TekSavvy will implement universal call blocking technology by December 19, 2019 on our TekTalk (Voice over Internet Protocol) network. Bell will implement universal call blocking technology by November 30, 2019 on its voice network, which will affect TekSavvy’s Home Phone service.
This implementation of universal call blocking should not affect expected calls. If you notice that you are no longer receiving calls that you would typically receive, please reach out to us by phone. Our team will investigate the matter for you.
Yes, you will still have the ability to manage your own blocked calls. We have multiple ways of doing so:
TekTalk Service
POTS Service
Whether you’re calling in North America or overseas, TekSavvy bills you for your long distance calls based on how long the call was active. Gone are the days of charging by the minute, but we also don’t charge by the second. Here is how TekSavvy figures out how much time to charge you for on long distance calls:
TTY relay services (also known as 711) are text-to-voice and voice-to-text relay services. In a TTY relay service call, the relay operator communicates with the person who has a hearing or speech disability via TTY (typewritten messages), and with the person without a hearing or speech disability via voice.
TekTalk customers are able to make TTY calls free of charge, 24/7, 365 days a year. Access to TTY requires a TTY device.
TekSavvy offers ATA devices that can be configured to enable TTY services. Please advise TekSavvy if you require this when you place your order, so that TekSavvy can pre-configure your device before shipping it to you. If you require this configuration after you have received the device, please reach out to our Support team and we would be glad to set this up with you remotely.
TekSavvy does not support customer-brought ATAs, but we may be able to help you figure out how to configure your ATA for TTY. Please contact Support at 1-877-779-1575.
Important: If you are a POTS (traditional analog home phone) customer you can still make use of our TTY service! There is one catch though, we are unable to intercept the 711 dialing code through our POTS service. As such, you must dial 1-866-782-9182 to use this service.
IP relay services are text-to-voice and voice-to-text relay services, but run over Internet protocol. In an IP relay service call, the relay operator communicates with the person who has a hearing or speech disability via text and the person without a hearing or speech disability via voice. The person with a disability uses a device connected to the Internet (e.g. computer, laptop, wireless device) or a text messaging application to reach the relay operator. The person without a disability dials a toll-free number to reach the relay operator.
TekTalk customers can access this service free of charge, 24/7, 365 days a year. Access to IP Relay service requires an Internet connection.
To set up IP Relay service, TekSavvy will need to create a user account for you. You can request this when you place your order, or contact TekSavvy at any time to create an IP Relay account. In order to set up your IP Relay account, you will need to select a username, and password, and provide the following information:
TekTalk customers can access this service free of charge, 24/7, 365 days a year. Access to IP Relay service requires an Internet connection.
If someone wishes to reach you for an IP Relay call, they will need to know your IP Relay username in order to place a voice-to-text call. Voice users can call 1-855-244-5185 to connect with an IP Relay operator.
You must be logged in to the IP Relay portal to receive calls. Log in to the IP Relay Portal with your username and password.
The mobility of this service makes it very hard for TekSavvy and 9-1-1 operators to pinpoint the location of a 9-1-1 call. Some traditional telephone providers offer Enhanced 9-1-1 services (E911), which immediately connects a 9-1-1 call to an emergency call centre and automatically provides the 9-1-1 operator with the phone number and address of the caller.
However, TekTalk provides Basic 9-1-1 service, which first connects 9-1-1 calls to a national emergency call centre. The call taker will ask the caller to identify his or her location to the 9-1-1 operator, and then the call taker will route the call to the emergency response centre serving that area. In the event that the 9-1-1 is disconnected or the caller cannot speak to confirm their location, the national emergency call centre will route the 9-1-1 call to the emergency response centre service the service address last registered with TekSavvy. Address registrations and updates may be done in your at MySavvy Portal.
9-1-1 calling will not function in the event of a power or broadband outage, or if your broadband service (whether provided by TekSavvy or another service provider) is suspended or disconnected.
When calling for emergency services from a TTY device, you should always dial 911 directly.
If you dial 711 instead of 911, the call taker will be able to transfer your call to a 911 call taker and proceed with the call. However, if your call is disconnected or you are unable to communicate with the 911 call taker before confirming the location of the emergency, the national emergency call centre will not have access to the service address last registered with TekSavvy. We recommend providing your location information immediately.
Access to 9-1-1 via IP Relay has certain limitations relative to Enhanced 9-1-1 service, which is available on most “traditional” telephone services. The IP Relay operator may not know where you are calling from unless you provide accurate location information when asked.
You should keep your address information current with TekSavvy, as the operator may assume that you are at the 911 address submitted when you requested an IP Relay account in the event that your 9-1-1 call is disconnected before location can be confirmed.
Make sure that you and any users of IP Relay are familiar with the nature and limitations of the 9-1-1 calls placed using the service.
Confirm your emergency address location right away.
The IP Relay Agent will confirm your address, contact 9-1-1, and relay your messages to various emergency centres until they are no longer needed, and an appropriate emergency responder has been dispatched to your location.
Do not disconnect, unless the operator asks you to.
If you get disconnected, call back.
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