Sue Permom
@SUE_PERMOM

International calling without paying an arm and a leg? MOM KNOWS BEST!

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How does TekTalk work?

TekTalk is a VoIP service. Unsure what VoIP is? It's Voice over Internet Protocol! TekTalk operates over your Internet connection, similar to streaming video. How cool!

Don't hold out. Turn up the volume with one of our sweet phone packages!

Package Features & Benefits TekTalk Basic TekTalk Premium TekTalk Unlimited
Port Your Phone Number    
Local Calling    
North America Long Distance $0.029/minute 100 minutes included  
Caller ID    
Basic 911    
Call Forwarding    
Call Rejection    
Do Not Disturb    
Three-Way Calling    
Call Transfer    
SimRing    
Advanced Voicemail    
Caller ID Block    
Visual Call Waiting    
TekTalk Portal    
Package Price
995month
1495month
2295month

Powerful VoIP Hardware you can depend on.

  • The Grandstream HT-812 delivers powerful VoIP technology and easy-to-use capabilities for your home phone needs
  • Equipped with 2 FS ports and a Gigabit NAT router to provide you with connectivity solutions
  • Crystal clear voice quality
Get it for only $49.95 when you sign up

Important 911 Information

The TekTalk 911 Policy is critical. It describes limitations on emergency services, including the need to check and update your address. If you are going to be moving your TekTalk service to a new address, please update your address. In the event of emergency calls, 9-1-1 responders will be dispatched to the address that you have as your phone location!

International Long-Distance Rates
Country Country Code Standard Rate (Per Minute) Mobile Rate (Per Minute)
Please select Country
Afghanistan 93 $0.287 $0.152
Albania 355 $0.060 $0.090
Algeria 213 $0.087 $0.140
American Samoa 1684 $0.054 $0.054
Andorra 376 $0.042 $0.207
Angola 244 $0.061 $0.111
Anguilla 1264 $0.180 $0.244
Antarctica 672 $1.525 $1.525
Antigua and Barbuda 1268 $0.160 $0.160
Argentina 54 $0.008 $0.100
Armenia 374 $0.090 $0.130
Aruba 297 $0.127 $0.150
Ascension Island 247 $0.750 $0.750
Australia 61 $0.014 $0.037
Austria 43 $0.016 $0.024
Azerbaijan 994 $0.150 $0.150
Bahamas 1242 $0.050 $0.060
Bahrain 973 $0.090 $0.093
Bangladesh 880 $0.029 $0.030
Barbados 1246 $0.109 $0.123
Belarus 375 $0.300 $0.300
Belgium 32 $0.021 $0.026
Belize 501 $0.280 $0.280
Benin 229 $0.230 $0.230
Bermuda 1441 $0.045 $0.039
Bhutan 975 $0.070 $0.081
Bolivia 591 $0.100 $0.120
Bosnia and Herzegovina 387 $0.165 $0.200
Botswana 267 $0.080 $0.105
Brazil 55 $0.008 $0.035
British Virgin Islands 1284 $0.150 $0.150
Brunei Darussalam 673 $0.033 $0.042
Bulgaria 359 $0.008 $0.021
Burkina Faso 226 $0.220 $0.220
Burundi 257 $0.150 $0.150
Cambodia 855 $0.077 $0.077
Cameroon 237 $0.235 $0.256
Cape Verde 238 $0.273 $0.350
Cayman Islands 1345 $0.079 $0.150
Central African Republic 236 $0.400 $0.400
Chad 235 $0.190 $0.190
Chile 56 $0.014 $0.032
China 86 $0.008 $0.008
Christmas Island 61 $0.015 $0.015
Cocos Islands 61 $0.015 $0.015
Colombia 57 $0.026 $0.017
Comoros 269 $0.361 $0.450
Congo 242 $0.200 $0.200
Cook Islands 682 $0.900 $0.900
Costa Rica 506 $0.027 $0.075
Cote Divoire 225 $0.240 $0.240
Croatia 385 $0.049 $0.050
Cuba 53 $0.920 $0.920
Cyprus 357 $0.006 $0.023
Czech Republic 420 $0.022 $0.040
Democratic Republic of Congo 243 $0.316 $0.350
Denmark 45 $0.007 $0.015
Diego Garcia 246 $1.120 $1.120
Djibouti 253 $0.450 $0.450
Dominica 1767 $0.109 $0.160
East Timor 670 $0.550 $0.550
Ecuador 593 $0.150 $0.150
Egypt 20 $0.103 $0.120
El Salvador 503 $0.147 $0.170
Equatorial Guinea 240 $0.280 $0.280
Eritrea 291 $0.316 $0.312
Estonia 372 $0.025 $0.040
Ethiopia 251 $0.180 $0.175
Falkland Islands 500 $0.650 $0.650
Faroe Islands 298 $0.069 $0.184
Fiji 679 $0.218 $0.220
Finland 358 $0.032 $0.030
France 33 $0.007 $0.035
French Guiana 594 $0.014 $0.036
French Polynesia 689 $0.300 $0.300
Gabon 241 $0.180 $0.180
Gambia 220 $0.450 $0.450
Georgia 995 $0.100 $0.100
Germany 49 $0.007 $0.030
Ghana 233 $0.120 $0.120
Gibraltar 350 $0.050 $0.120
Greece 30 $0.013 $0.030
Greenland 299 $0.520 $0.520
Grenada 1473 $0.150 $0.150
Guadeloupe 590 $0.020 $0.078
Guam 1671 $0.023 $0.023
Guatemala 502 $0.103 $0.150
Guinea 224 $0.250 $0.250
Guinea-Bissau 245 $0.550 $0.597
Guyana 592 $0.320 $0.282
Haiti 509 $0.220 $0.270
Honduras 504 $0.150 $0.150
Hong Kong 852 $0.018 $0.023
Hungary 36 $0.005 $0.030
Iceland 354 $0.013 $0.029
India 91 $0.023 $0.022
Indonesia 62 $0.037 $0.051
Inmarsat Satellite - 870 870 $0.750 $0.750
Inmarsat Satellite - 871 871 $0.750 $0.750
Inmarsat Satellite - 872 872 $0.750 $0.750
Inmarsat Satellite - 874 874 $0.750 $0.750
Iran 98 $0.096 $0.180
Iraq 964 $0.080 $0.180
Ireland 353 $0.007 $0.032
Israel 972 $0.005 $0.015
Italy 39 $0.005 $0.028
Jamaica 1876 $0.100 $0.100
Japan 81 $0.022 $0.054
Jordan 962 $0.060 $0.060
Kazakhstan 7 $0.007 $0.040
Kenya 254 $0.070 $0.070
Kiribati 686 $0.750 $0.750
Kuwait 965 $0.066 $0.063
Kyrgyzstan 996 $0.146 $0.170
Laos 856 $0.075 $0.075
Latvia 371 $0.015 $0.027
Lebanon 961 $0.115 $0.140
Lesotho 266 $0.214 $0.267
Liberia 231 $0.330 $0.260
Libya 218 $0.230 $0.230
Liechtenstein 423 $0.090 $0.196
Lithuania 370 $0.080 $0.033
Luxembourg 352 $0.015 $0.029
Macau 853 $0.070 $0.070
Macedonia 389 $0.080 $0.080
Madagascar 261 $0.400 $0.350
Malawi 265 $0.180 $0.220
Malaysia 60 $0.016 $0.023
Maldives 960 $0.300 $0.300
Mali 223 $0.285 $0.330
Malta 356 $0.005 $0.018
Mariana Islands 1670 $0.036 $0.036
Marshall Islands 692 $0.321 $0.321
Martinique 596 $0.013 $0.034
Mauritania 222 $0.250 $0.250
Mauritius 230 $0.200 $0.200
Mayotte Island 262 $0.100 $0.100
Mexico 52 $0.003 $0.012
Micronesia 691 $0.250 $0.250
Moldova 373 $0.150 $0.150
Monaco 377 $0.050 $0.280
Mongolia 976 $0.026 $0.026
Montenegro 382 $0.200 $0.200
Montserrat 1664 $0.200 $0.200
Morocco 212 $0.054 $0.150
Mozambique 258 $0.081 $0.150
Myanmar 95 $0.130 $0.136
Namibia 264 $0.052 $0.094
Nauru 674 $1.339 $1.269
Nepal 977 $0.147 $0.146
Netherlands 31 $0.008 $0.035
Netherlands Antilles 599 $0.105 $0.140
New Caledonia 687 $0.225 $0.225
New Zealand 64 $0.013 $0.052
Nicaragua 505 $0.181 $0.200
Niger 227 $0.160 $0.160
Nigeria 234 $0.038 $0.027
Norfolk Island 672 $1.411 $1.714
North Korea 850 $0.700 $0.700
Norway 47 $0.007 $0.015
Oman 968 $0.156 $0.250
Pakistan 92 $0.026 $0.036
Palau 680 $0.290 $0.290
Palestine 970 $0.216 $0.258
Panama 507 $0.024 $0.050
Papua New Guinea 675 $0.580 $0.580
Paraguay 595 $0.041 $0.028
Peru 51 $0.009 $0.038
Philippines 63 $0.129 $0.150
Poland 48 $0.013 $0.028
Portugal 351 $0.005 $0.031
Puerto Rico 1 $0.010 $0.010
Qatar 974 $0.237 $0.241
Reunion Island 262 $0.100 $0.092
Romania 40 $0.007 $0.023
Russia 7 $0.022 $0.069
Rwanda 250 $0.150 $0.150
Saint Kitts and Nevis 1869 $0.200 $0.200
Saint Lucia 1758 $0.131 $0.200
Saint Vincent and the Grenadines 1784 $0.150 $0.200
Samoa 685 $0.350 $0.350
San Marino 378 $0.060 $0.060
Sao Tome and Principe 239 $0.961 $0.961
Saudi Arabia 966 $0.117 $0.140
Senegal 221 $0.200 $0.200
Serbia 381 $0.090 $0.100
Seychelles 248 $0.150 $0.150
Sierra Leone 232 $0.450 $0.450
Singapore 65 $0.008 $0.008
Slovakia 421 $0.008 $0.050
Slovenia 386 $0.013 $0.046
Solomon Islands 677 $1.350 $1.350
Somalia 252 $0.483 $0.498
South Africa 27 $0.020 $0.026
South Korea 82 $0.014 $0.024
Spain 34 $0.005 $0.023
Sri Lanka 94 $0.140 $0.120
St Helena 290 $0.750 $0.750
St Pierre and Miquelon 508 $0.300 $0.300
Sudan 249 $0.181 $0.152
Suriname 597 $0.250 $0.250
Swaziland 268 $0.050 $0.150
Sweden 46 $0.003 $0.015
Switzerland 41 $0.015 $0.040
Syria 963 $0.086 $0.125
Taiwan 886 $0.017 $0.100
Tajikistan 992 $0.135 $0.135
Tanzania 255 $0.190 $0.190
Thailand 66 $0.008 $0.009
Togo 228 $0.397 $0.345
Tokelau 690 $0.850 $0.850
Tonga 676 $0.440 $0.440
Trinidad and Tobago 1868 $0.084 $0.090
Tunisia 216 $0.250 $0.250
Turkey 90 $0.034 $0.108
Turkmenistan 993 $0.147 $0.147
Turks and Caicos Islands 1649 $0.160 $0.160
Tuvalu 688 $1.000 $1.000
Uganda 256 $0.150 $0.150
Ukraine 380 $0.130 $0.140
United Arab Emirates 971 $0.212 $0.216
United Kingdom 44 $0.008 $0.046
Uruguay 598 $0.057 $0.090
US Virgin Islands 1340 $0.021 $0.021
Uzbekistan 998 $0.060 $0.083
Vanuatu 678 $0.800 $0.800
Venezuela 58 $0.020 $0.038
Vietnam 84 $0.058 $0.068
Wallis and Futuna Islands 681 $0.800 $0.800
Yemen 967 $0.202 $0.203
Zambia 260 $0.100 $0.100
Zimbabwe 263 $0.110 $0.110

You've got questions. we've got answers.

Universal Network-Level Call Blocking will block any incoming calls where the caller ID does not conform to established numbering plans, like the North American Numbering Plan (NANP).

The criteria for universal network-level call blocking are as follows:

  • The caller ID for international originated calls with less than 3 digits or exceeds 15 digits.
  • The caller ID contains a number that does not conform to a valid format under the NANP. For example:
    • Numbers that are not 10 digits (exception for 7 digit numbers such as 310-XXXX)
    • Calls coming from a single number (111-111-1111)
    • Calls coming from invalid area codes
    • Calls with numbers that have a 0 or 1 in the 4th position of the telephone number i.e. 613-012-1234
    • Calls matching the telephone number of the person being called.

In 2018, the Canadian Radio-television and Telecommunications Commission (CRTC) mandated that all voice telecommunications service providers implement universal network-level call blocking by December 19, 2019. Universal network-level call blocking is a solution intended to reduce the number of unwanted illegitimate calls that Canadians receive, and works by blocking blatantly illegitimate calls from reaching millions of Canadians.

This should not have any negative impact on your current services with us. Your phone service will continue to work as expected. TekSavvy will implement universal call blocking technology by December 19, 2019 on our TekTalk (Voice over Internet Protocol) network. Bell will implement universal call blocking technology by November 30, 2019 on its voice network, which will affect TekSavvy’s Home Phone service.

This implementation of universal call blocking should not affect expected calls. If you notice that you are no longer receiving calls that you would typically receive, please reach out to us by phone. Our team will investigate the matter for you.

Yes, you will still have the ability to manage your own blocked calls. We have multiple ways of doing so:

  • TekTalk Service

    • The Selective Call Rejection feature allows you to create a list of up to 50 phone numbers that will always have their calls rejected (a user-defined “blacklist”). These incoming calls are disconnected. To enable this feature, dial *60. To disable this feature, dial *80.
      When enabled, the caller will hear:
      English: “We’re sorry, the person you are calling is not accepting calls from you.”
      French: "Nous regrettons, la personne que vous tentez de joindre n’accepte pas vos appels en ce moment."
      TekTalk Premium and Unlimited users can use the TekTalk Portal to customize how calls from the user-defined blacklist are handled. For example, calls can be forwarded directly to voicemail, request the caller to state their name before connecting the call (only available with Advanced Voicemail), or forward the call to another number.
      The Selective Call Rejection feature is included in all TekTalk packages at no additional cost.

    • The Anonymous Call Rejection feature directs any incoming call with a blocked caller ID to a standardized message, and then disconnected. To enable this feature, dial *77. To disable this feature, press *87.
      When enabled, the caller will hear:
      English: “We’re sorry, the party you are trying to reach is not accepting calls from private numbers. Please hang up, reverse your number privacy and try again.”
      French: "La personne que vous appelez n’accepte pas les appels provenant de numéros confidentiels. Veuiller recomposer de nouveau sans que votre numéro soit confidentiel."
      TekTalk Premium and Unlimited users can use the TekTalk Portal to forward anonymous calls to their voicemail after the standardized message, in addition to setting automatic time periods during which this feature is enabled.
      The Anonymous Call Rejection feature is included in all TekTalk packages at no additional cost.

  • POTS Service

    • Call Privacy requires callers from blocked or unknown numbers to identify themselves. Callers will need to enter their 10-digit number or release their number by pressing pound. A “Friends & Family password” and a “Selective Acceptance List” can be set up to allow certain callers to quickly bypass this feature, allowing the call to ring through without being intercepted. To use this feature, press *11 (or 1111 on rotary phones with a visual display) and follow the voice prompts.
      This feature is $3.00 per month.